Returns & Refunds

Eligible returns

ORA Living accepts return requests only where an item is damaged, defective, incorrectly sent, or materially not as described.

Condition of approved returns

Where a return is approved, the item should be unused, unwashed, unaltered, and returned with its original packaging where reasonably available.

How to raise a request

Please contact ORA Living within 3 days of delivery on WhatsApp with your order number and clear photographs of the issue. Please also share an unboxing video where available. If you do not have every item of evidence, contact us anyway so that we can review the issue fairly.

Approval and pickup

Our team will review the request. Once approved, ORA Living will arrange return pickup where serviceable. After the returned item reaches ORA Living and passes inspection, we will offer a replacement, subject to availability, or a refund.

Refund method and timing

Approved prepaid refunds are returned to the original payment method. Please allow 7–10 working days from refund initiation for the credit to reflect, as bank and payment-network processing times can vary. For COD orders, no online payment has been collected; if a refund is approved, ORA Living will arrange it by UPI or bank transfer after confirming the required details.

Cancellations

If you need to cancel an order, contact us immediately. Cancellation can be considered only before the order is confirmed for dispatch. Once dispatch processing has started, cancellation may not be possible.